Tips
Do not
Assume that because someone isn't asking for help, they don't have any questions
Touch keyboards (generally) or answer questions before they're asked
Use the time to advertise our own companies/jobs/ourselves
Pick on or make fun of anyone or anything
Use slang or highly technical terms
Debate which programming language, methods, or technologies are "better"
Do
Make eye contact and maintain an approachable demeanor
Assume everyone you're coaching has zero knowledge but infinite intelligence
Encourage students to answer each other's questions to help build their confidence
Ask questions that will help them find the answer on their own
Feel out their pace and adjust your guidance to match it
Be aware of people's personal sensitivities and of what their body language is communicating
Be prepared to respond to very basic questions such as “What is a directory?” or “Where did I save that file?”
Gauge their frustration
Let them know it's more than ok to take breaks
Help them feel capable by allowing them to do things like perform online searches for information or think a problem through out loud
Assess skill-levels and adjust your teaching to match
Be ready to explain the same thing multiple ways, multiple times; analogies can also be really helpful
Make learning accessible; allow for larger fonts or different mediums for communication
Use your judgement for when it's best to provide a quick workaround instead of a more time consuming “perfect” fix
Words and phrases to avoid
“Well, actually...”
Often provides minor corrections not conducive to furthering understanding
“It's easy/obvious.”
Could imply the learner shouldn't need help or should have known the answer
“Just...“
Implies the concept is simple
Helpful words and phrases
“Have you considered… ?” or “What do you think about… ?”
Allows you to validate their input as intelligent and valuable
Jump-starts ideas and discussion
“Let’s figure it out together.”
Emphasizes the importance of collaboration
Reasserts your belief in their competence
“I don’t know, but let’s find out.”
Encourages perseverance in learning while maintaining a focus on problem-solving
Develops their potential and encourages them to seek support when needed
Reinforces honesty and vulnerability as useful values
“I’m listening.”
Allows them to actively participate in their learning
Last updated
Was this helpful?